We understand that competent and efficient returns management is just as important as outbound logistics.
A Comprehensive Service
Our returns management services includes: returns note design; returns shipping; receipt of returns; comprehensive quality control checks; steaming of garments; re-labelling and re-bagging.
Protecting Your Margins
We take responsibility for protecting your margins with comprehensive quality checks and clear communication. We encourage our clients to put forward returns processing criteria specific to their brand, empowering our returns team to take the right course of action for your business.
A Positive Experience
We endeavour to return stock to inventory as quickly as possible, maximising your opportunity to sell again, whilst also supporting a positive experience for the returning customer.
100% Visibility
Our returns portal provides 100% visibility of all returns processed including the customer’s reason for return as well as any additional relevant observations deemed important for you to be made aware of. We can facilitate exchange requests where client’s have authorised us to do so.
