How it Works
“Like a lot of brands it’s a big decision to make the move into fulfilment, but the team at Rocket made everything so simple & easy! Best decision we have made moving our stock to Rocket... our stock is in the best hands.” Andrea C. Modern Gender Neutral Clothing.
1. Get in Touch
Fill out our online contact form, send us an email or give us a call. One of our Director’s will take ownership of your enquiry. They will be keen to understand all the detail surrounding your fulfilment needs. Providing as much information as you possibly can from the outset will enable us to provide a comprehensive quotation for your consideration. Prospective clients are always extremely welcome to visit us onsite to see the operation at work. We fully appreciate that we need to instil absolute confidence and to demonstrate our commitment as a partner ahead of making such a crucial outsourcing decision.
2. Seamless Integration
Our software, processes and procedures make outsourcing to Rocket simple, smooth and quick. It is our intention for every aspect of working together to be straightforward. We’ve therefore designed our onboarding experience to be as easy and efficient as possible. Whether you're selling on Shopify, WooCommerce, Amazon, or other platforms, we will support a seamless integration. Prepare to reclaim time spent on your fulfilment function to reinvest into other areas of your business.
3. Send your Stock
Once the set-up phase is complete, we’ll be ready to receive your stock into our warehouses. Send your barcoded products to us and rest assured that upon their arrival, they will be handled with the highest levels of care and attention. The Rocket team will check, process, and store your products safely, ensuring that transition downtime is kept to an absolute minimum.
4. Start Selling
With your product stored safely and your store connected you are ready to start selling! Every order is seamlessly received by our software. You can keep a real-time view of dispatch status through your own portal access, log in credentials for which will be provided during the set-up phase. Our warehouse management inventory system will ensure that allocated product is deducted from the stock holding available to sell on your website so that stock figures are always accurate.
5. Pick with Precision
When an order comes in, our fulfilment team gets to work. We pick your products using scan guns, verifying the barcodes of all items picked and packed to ensure that we achieve and maintain the high levels of accuracy on which we pride ourselves.
6. Pack with Care
Our expert team really do pack your products with all the care and attention that any founder would. We will ensure that all orders are packed in accordance with your instructions inclusive of any flyers, tissue-wrap, branded tape or other specifics – we will go over and above to achieve perfect presentation.
7. Dispatch
Your products are shipped with our reliable courier partners. Your customer can choose between standard and expedited options determined by you. We are consistently rewarded with 5-star reviews for our speed and quality of dispatch.
8. Happy Customers
The single most important thing for your business growth is a happy customer. Efficient, reliable fulfilment with care and attention keeps your customers coming back for more. End-to-end, we - Rocket Fulfilment - strive to excel, ensuring we are building brand loyalty and five-star reviews for you.
