Frequently Asked Questions
Do you ever work with start-ups?
We love working with start-ups, as we know firsthand the challenges and excitement that come with it. After all, we were once a start-up ourselves, and we’ll always be grateful to the first clients who took a chance on us when we had no performance history.
When working with start-ups, we focus on one key consideration – the activity generated relative to the space occupied. This ratio is evaluated for all prospective clients.
Rather than imposing minimum monthly charges, we work closely with you to find the best way to collaborate – where there’s a will, there’s a way.
We’d be thrilled to play a part in your journey.
What product categories do you specialise in?
We specialise in smaller, lighter items, including clothing, jewellery, supplements, accessories, cosmetics, bags, toys, and more. Our team is detail-oriented and adept at implementing complex packing instructions when required, ensuring the best possible experience for the consumer upon receiving their order.
Which websites and marketplaces can you integrate with?
We believe our software is the leading Warehouse Management System (WMS) on the market. As such, we offer a broad range of integrations, spanning ecommerce websites, marketplaces, and couriers. Our goal is to achieve maximum automation for our multi-channel clients, providing seamless fulfilment solutions across all platforms.
What are the prerequisites for outsourcing my fulfilment to Rocket?
The only prerequisite is that each individual SKU must have its own unique barcode. Once that’s in place, if the product type and order volume/storage ratio align with our model, we’ll proceed with preparing a custom quote for you.
I think that Rocket could be a good fit for my business, what are the next steps?
Get in touch! Scroll down to the 'Contact Us' section or send us an email. The more information you provide upfront, the better we can prepare before scheduling a video call. During the intro call, we’ll ask questions to better understand your business and fulfilment needs. We also want to build a personable relationship with you – we hope this is the start of a long-term partnership.
If we’re confident we’re the right fulfilment partner for you, we’ll provide a bespoke quotation tailored to your business. Every company is unique, so we craft our pricing and proposals on a case-by-case basis. Nothing at Rocket is generic. If our proposal resonates with you, we’d love for you to visit us in person. We’d be delighted to meet you, introduce you to our team, and give you a tour of our facility.
